The Logging and Tracking Leads Generated By Campaign for an Organization project concentrate about the basic and necessary needs of the call-centre processes as the means of service providers. That can able to maintain a complete database of its actions and utilizations. And it has an ability to manage the processes and how to assign it to the employees. It also records the responsibilities of each actions and Interactions. This project handles the processes from the campaign registration process to the report generation process. Actually this project includes the modules as Campaign module, Account module, Leads module, Task module, Import module, Admin module and Report module.
When one campaign have willing to subscribe the organizations’ services, the organization employee create the new account with their complete details for the corresponding campaign. And collect the leads from the Campaign and records as the actions and interactions. Each Campaign may have more than one lead. After entry of leads, the leads are analyzed and categorized by its service mode. Then the employee of the service provider’s organization services the leads based on the service mode. Here, they also maintain the status of each and every leads’ actions and interactions. By using the Report module, they also monitoring the campaign leads and their status easily.
As the means of the administrator point of view, the admin person have the full rights to making the decisions like who are all the users and who have the admin rights and creating the Categories, Statuses, Views, Sales Stages, Account Types, Interaction Types, Industry varieties and Print-Export rights, which are all used in the account creation process.
